Privacy Policy

1. Introduction

Welcome to No Bill Green Energy Industries ("NoBill", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our solar energy services under the PM Surya Ghar Yojana scheme.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, residential address, and city when you fill out our contact forms or request a quote.
• Property Information: Roof area, electricity consumption, current electricity bills, and property type for solar assessment purposes.
• Identity Documents: Aadhaar card, electricity bill copies, property documents, and other documents required for PM Surya Ghar Yojana subsidy application.
• Financial Information: Bank account details for subsidy disbursement (collected through official government portals).
• Communication Data: Records of correspondence when you contact us via phone, email, or WhatsApp.

3. Automatic Information Collection

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
• Cookies: Small data files stored on your device to enhance user experience and analyze website traffic.
• Location Data: Approximate geographic location based on IP address for service availability assessment.

4. How We Use Your Information

We use the collected information for the following purposes:

• To provide solar energy consultation and site assessment services
• To process PM Surya Ghar Yojana subsidy applications on your behalf
• To calculate potential savings and generate customized solar solutions
• To communicate with you regarding installation schedules, maintenance, and support
• To send promotional offers, newsletters, and scheme updates (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and government reporting requirements
• To prevent fraud and ensure security of our services

5. Information Sharing and Disclosure

We may share your information with:

• Government Authorities: MNRE, State Nodal Agencies, and DISCOM for PM Surya Ghar Yojana processing and subsidy disbursement.
• Installation Partners: Certified technicians and contractors who perform solar panel installation and maintenance.
• Equipment Manufacturers: For warranty registration and product support.
• Financial Institutions: Banks and NBFCs for solar loan processing (only with your explicit consent).
• Legal Requirements: When required by law, court order, or government regulation.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies Policy

Our website uses cookies to enhance your browsing experience. Types of cookies we use:

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For solar installation customers, we retain records for the duration of the warranty period (up to 30 years) to provide support and maintenance services.

9. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data (subject to legal requirements).
• Opt-out: Unsubscribe from marketing communications at any time.
• Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at nobillgreenenergy@gmail.com or call 7232803803.

10. Third-Party Links

Our website may contain links to third-party websites, including government portals (pmsuryaghar.gov.in, MNRE website) and partner websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: